There are two ways to modify the booking:

  • in your personal account, at least 24 hours before the trip
  • by contacting the support team, if there is less than 24 hours before your transfer

How do I access my personal account

You get access to the personal account with your first booking.

Click on personal account in the email that we sent you and set the password.

You can also log in to your personal account on the main page of our website.

What can be altered in the personal account

In the personal account, you can amend:

  • date and time of the transfer
  • flight/train/ship number
  • contact details: name and phone number
  • number of passengers
  • pick-up and drop-off points

Also, you can: 

Click “Manage booking” to change the transfer details.

Then click “Edit details.”

Enter new transfer details and click “Save changes”

Changes in the booking 

We accept any changes 24 hours before the trip.

If the “Manage booking” button is inactive, it means that there is less than 24 hours left before your trip. In this case, please contact the support team to make changes.

You can:

  • email us at support@kiwitaxi.com
  • call us at +44 20 8068 2801 (toll calls) if you already have the booking, +44 20 3807 6110 (toll calls) if you don’t have the booking yet
  • contact us via Viber - +7 (499) 404 12 22
  • contact the support team via online chat on our website

✨  Important: if there is less than 24 hours before the trip, we may not be able to change the transfer details: we work on a pre-booking basis and the transfer schedule is made in advance.

After saving the changes, we will email you a new voucher.

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