Date and time of the transfer

  • Please make sure that you specified the correct date of your pick-up, especially if you depart at night. Remember that the new calendar day starts at 00:00.
  • Calculate your pick-up time taking into account the time en route (it is specified on the website) + 3 hours for the check-in at the airport.

For example, the plane leaves at 14:40, and the time en route is 40 minutes. So, it is better to choose 11:00 as your pick-up time.

Meeting with the driver

  • The driver will wait for you for free for 15 minutes if you are traveling from the hotel, the train station or pier, or 60 minutes if you are leaving from the port.  
  • If you are late, the driver can ask you for a surcharge. The meeting point with the driver is indicated in the voucher that we will send to your e-mail address immediately after you book the transfer.

Booking cancellation 

1. You can cancel your booking for free:

  • 6 hours before the trip for classes: Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax 
  • 24 hours before the trip for classes: Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16 and 19 pax 

Important: if you cancel your booking later, we will not be able to refund your money. It will be paid to the carrier as compensation for transfer preparation.

You can cancel the booking in your personal account. You will get access to your personal account with your first booking. When logging in for the first time, set a password. You can log in to your personal account following the link in the booking confirmation email or on the website:

In your personal account, find the booking, click “Manage booking” 

and then “Cancel transfer”.

Tell us why you want to cancel the transfer and confirm the action.

If there is less than 24 hours before the trip, you can cancel the booking by writing at support@kiwitaxi.com. It is important that you write us from the same email address that you used for your booking.

2. The free cancellation service

The free cancellation service allows you to return your money if you cancel your booking even as late as 5 minutes before the trip. In this case, only the cost of the service will be withheld. You can book the free cancelation service on the Payment page.

Important: if you have not violated the terms of cancellation (see paragraph 1), the cost of free cancellation service is also refundable.

You can use the free cancellation service under the following conditions: 

  • the transfer cost is not more than 133 EUR\133 USD\10000 RUB;
  • 100% prepayment by card.

Additional transfer

If you booked a transfer to the airport, you may also need another transfer from the airport. For example, you are going from Moscow to Domodedovo Airport and have a flight from Domodedovo to Paris. You can book a transfer from Paris Airport as well.

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